Refund Policy

Paid Qanform plans (for example Starter and Pro) are sold by Paddle.com Market Ltd and related Paddle entities as merchant of record. Paddle handles checkout, invoices, taxes where applicable, and payment processing. You can also read Paddle’s own refund policy at https://www.paddle.com/legal/refund-policy and buyer terms at https://www.paddle.com/legal/checkout-buyer-terms.

If you change your mind about a paid subscription purchase, you may request a refund within 14 days of the charge date for that purchase (including the first payment on a new plan or a renewal).

We may also approve refunds outside this window in exceptional cases (for example a clear billing error or prolonged service outage we caused), at our and Paddle’s discretion.

Request a refund through Paddle’s buyer support at https://paddle.net (this is the primary channel for payment refunds).

You may also email support@qanform.com with the email used at checkout, approximate purchase date, and order or receipt details. We will help route the request to Paddle. Refunds are paid back to the original payment method by Paddle once approved.

Canceling a subscription stops future renewals. It does not automatically refund the current billing period. Use the customer portal from your Qanform billing settings (or Paddle’s customer portal links) to cancel or update payment methods.

After a successful refund for a period, paid features for that period may be revoked so access matches what was paid for.

Requests made more than 14 days after the charge, without an exceptional reason described above.

Charges arising from fraud, abuse of the service, or violation of our Terms of Service.

Free plan usage (there is no charge to refund).

Once Paddle approves a refund, banks and card networks typically take several business days to show the credit. Exact timing depends on your payment provider.

Billing and refund questions: support@qanform.com or https://paddle.net. This policy may be updated; the “Last updated” date will change when it does.